MARA EXCHANGE POLICY TERMS AND CONDITIONS
We only do Exchange at MARA Jewelry.
In this policy we set out the terms and conditions of the exchange protocol and the process that applies to order(s) and purchase(s) of our products made through our website or Social Media messaging (WhatsApp, Instagram DM, Facebook Messenger) or email.
This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
CONDITIONS FOR EXCHANGE ONLY
You are entitled to exchange a creation of MARA Jewelry and you can proceed and receive a voucher in accordance with this policy if:
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- You contact MARA Client Relations Centre via email on mara@marajewellery.com within 7 days of receiving your creation.
- We receive back the creation for exchange within 30 days following the date of dispatch of the product to you.
- The MARA creation must be in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them and in their original packaging.
- Creations that have been engraved, embossed, modified or adjusted cannot be exchanged.
- Any specific product made to order cannot be exchanged.
- MARA will not accept an exchange if the creation shows signs of wear, has been used or has been altered from its original condition in any way.
(a) You comply with the procedure set out in this policy in relation to the exchange of the product; and
(b) None of the exclusions set out in this policy apply.
Exchange Procedure
Step One: Contact us by email at mara@marajewellery.com to obtain a return authorisation. We will require your contact details and the address from which you would like the creation to be picked up.
Step Two: we will send you a pre-paid return label by email, and we will arrange for the courier company to pick up the item. You will need to print the return label and give it to the courier company that will collect your return package.
Step Three: once we receive back the exchanged product and the previously mentioned exchange terms and conditions apply, then we will proceed with the shipment of the new product selected for an exchange.
If your New preferred Creation is more expensive than what you have paid before, you will be contacted to pay the difference. If your new item is less expensive, we can provide you with the difference as a voucher on our store valid for a period of 12 months against a new order.
However, If you have not yet decided on another product then will issue a Voucher for you of the same amount you paid for the exchanged creation.
Improper Returns
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our Details
This website is owned and operated by SPINFLUENCE, owner of the brand and Trademark.
You can contact us:
1. Introduction
In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or Social Media messaging (WhatsApp, Instagram DM, Facebook Messenger) or email.
This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
2. Our Creations are either in stock or made to order.
Creations that are available in stock and do not require any alterations can be delivered from 3 to 5 working days from the day of completing the purchase, with reference to point number 6 of this agreement.
Creations that are made to order or require any form of alteration can be delivered in 10 to 14 working days from completing the purchase, with reference to point number 6 of this agreement).
3. Free Delivery
We offer free express courier delivery worldwide, in area of coverage of our delivery Partners. We use DHL Shipping Services for our deliveries worldwide and within the United Arab Emirates.
4. Custom clearance payments
We are NOT liable to cover any payments resulting from the custom clearance.
5. Geographical directions
We will deliver to most countries and territories worldwide.
We may from time to time not find any suitable courier companies to deliver products to some remote area or territories, in such a case, the order will not be confirmed by us, or cancelled, and we will let you know immediately.
6. Delivery Methods
And Transit Times The methods of express courier that we use to deliver our products, have the following transit times, after shipment:
(a) if your delivery address is in the USA or Canada, or European Union, Switzerland, the typical transit time for delivery of products will be 3 to 5 working days.
(b) if your delivery address is in the Middle-East, the typical transit time for delivery of products will be 2 to 3 working days.
(c) if your delivery address is in Asia or in a region not listed above, the typical transit time for delivery of products will be 4 to 6 working days.
The delivery periods set out in this Section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
7. Delivery Tracking
Delivery tracking is available for all orders for our products.
To track your delivery, enter your delivery tracking number (which is provided in your order shipment confirmation email) into our delivery service provider’s website.
8. Receipt and Signature
All deliveries must be received in person or by an adult at the delivery address, and a signature must be provided.
9. Additional Deliveries
If an initial delivery attempt is unsuccessful, our delivery service provider will make at least one more attempt to deliver the products in your order.
10. Collection
If your products remain undelivered despite our delivery service provider making one more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
11. Delivery Problems
If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
If our delivery service provider is unable to deliver your products, and such failure is down to you, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(f) there is no person available at the address for delivery to accept delivery and provide a signature.
